Terms and Conditions

By booking a tour with Wold & Wheel, you agree that you have read and fully understood the terms and conditions stated below. If you or your booking party have any questions, please do contact us before you book.

These Terms and Conditions outline the agreement between Wold & Wheel (“we”, “us”, “our”) and the client (“you”, “your”) booking a tour with us. By booking a tour, you agree to be bound by the following terms.

About Wold & Wheel

Wold & Wheel offers guided tours, wedding vehicle hire and corporate, hen and stag tours in the Northern Cotswolds, UK, in a 1971 Series 2a Land Rover, tailored for local insight and small group experiences.

Bookings

Bookings can be made using the booking form on our website, www.woldandwheel.co.uk, or via messaging on our Instagram page.

Full payment is required to secure your booking. Your booking will only be confirmed once payment has been received and confirmed by email. The invoice must be paid in full within 14 days of issue.

Tour group sizes

Tour group sizes can range from 2 to 6 persons, due to legalities and the size of our vehicle. Rates for our full day, twilight and group experiences are published on our website.

Unfortunately, any child that requires a booster or car seat will not be permitted to join a tour. Children must normally use a child seat until they are 12 years old or 135 centimetres tall, whichever comes first, so unfortunately we are unable to accommodate children outside of these government guidelines. Any children joining us must be accompanied by an adult, and you are responsible for the child using the provided seat belt. Our vehicle has seat belts for all passengers and these must be used at all times when inside the vehicle. Children able to travel with us must be accompanied by a parent at all times. Your tour guide and other members of your booking cannot be made responsible for them.

Any persons arriving on the day of the tour who are not part of the booked numbers will be turned away if the tour is already full. If the tour is not full and we can accommodate them, then we will happily admit said persons if safe to do so.

Pick-up and drop-off

Wold & Wheel have chosen Charlbury train station as a central location for pick-ups and drop-offs.

If not Charlbury train station, your pick-up and drop-off can only be within the area our tours operate. This can be found in the tour map on the website. Only one pick-up and drop-off will be included in the price of the tour. Additional tour stops may be arranged, however they must be within the tour areas and be a reasonable distance from our location at that time.

We kindly ask all guests to arrive on time for their tour. Tours start at the time stated, and late arrivals may result in lost touring time and missing parts of the experience. To ensure all guests return at the scheduled drop-off time, we may adjust the tour route where necessary. Communication of a late arrival is essential, via the booking email address or contact number provided.

Your tour guide will only wait for 1 hour if you are running late and no contact has been made to update us. We then reserve the right to cancel your tour and no refund will be given.

Luggage and accessibility

Due to the size of our vehicle, we are limited for space. We work to a fully booked tour vehicle, so luggage space will not be available in great amounts. Items of luggage, including suitcases, musical instruments, children’s backpacks or pets, will not be allowed on the tour. One rucksack, small handbag or camera bag is permitted per passenger.

We will be unable to carry folding pushchairs or large mobility aids, for the same reasons.

Your tour guide will be more than happy to help you in any way, however Wold & Wheel accepts no responsibility for the loss, breakage or theft of any items you bring with you.

Again, due to us working to a full-capacity vehicle, larger mobility aids such as wheelchairs and frames, we regret, will not be able to be accommodated.

Passenger conduct

Please be aware of your own roles when touring with us.

Be respectful to your tour guide and to your other passengers. Seat belts must be worn at all times when in the vehicle. Parents are responsible for any children’s seat belts.

Foul and abusive language towards your guide, other passengers, or indeed in general, will not be tolerated.

Smoking or vaping will not be allowed in the vehicle. Cold drinks and soft drinks will be allowed to be consumed inside the vehicle, and perhaps a coffee in the winter months.

In the event of any damage to the vehicle by not following these terms and conditions, a suitable fee may be added depending on the damage caused and repair or cleaning costs. This will be sent to the email or contact details used to book the tour.

Your tour guide will absolutely have the right to cancel a tour if passengers’ behaviour is deemed to be disruptive to the tour. No refunds will be given. Wold & Wheel will not be held responsible for any fees incurred as a result.

Cancellations by you

Cancellations must be made in writing via email.

• More than 7 days before the tour: full refund.
• 2 to 7 days before the tour: 25% of the total booking cost will be refunded.
• Less than 48 hours before the tour: no refund will be issued.
• No-shows: guests who do not arrive for their scheduled tour without prior notice will not be eligible for a refund.

Cancellations by us

We reserve the right to cancel or reschedule tours due to unforeseen circumstances, weather conditions, or operational reasons. In such cases, guests will be offered an alternative date or a full refund.

In the event of a tour being cut short, we will issue you with a fairly adjusted refund amount, depending on the time and amount of tour carried out. We work on an hourly basis, and however many hours are not tour hours, they will be paid back to you as a refunded amount.

Wold & Wheel will not be responsible for, or give any compensation for, any other expenses incurred as a result of a cancellation. We do recommend that you have private travel insurance to cover these costs, if required.

The vehicle and liability

The vehicle you will be travelling in is a 1971 Series 2a Land Rover. The vehicle is insured and suitably licensed for the purpose of the business. It also has to be professionally maintained regularly by law to ensure it continues to be roadworthy and safe. At no point will a tour go ahead if the vehicle is not safe for passenger use.

We ask that you take care when entering and exiting the vehicle, and follow the tour guide’s safety advice, mostly being mind your head and wear your seat belts.

While we take all reasonable care, we cannot accept responsibility for any injuries sustained during the tour.

In the unlikely event of a mechanical failure on a tour, if an alternative vehicle can be found in good time, the tour will continue. If not, a refund will be given as stated in the cancellations section of these terms and conditions.

Photography and privacy

Of course, Wold & Wheel want you to have a fantastic time on your tour, so we actively encourage you to take photos of what you see: our vehicle, the people you are with and the places you go.

Your tour guide is more than happy to take photos for you on your devices. Sometimes, we can’t help but ask to share the photos you and our driver take, for promotional material and our social media page.

At any point, if you are not happy for us to use your material or photographs of your tour party, or to be photographed at all, then please let us know verbally on the day, or via our email address.

Thank you for taking the time to read these very important terms and conditions. We look forward to welcoming you onto your tour.